Technical Support

Our guaranteed response time of two hours or less continues to wow our clients, and we’d love to have a chance to wow you, too. With both phone and online support, you can choose how to handle your technical support issues. We’ll be ready for you, either way. If you’re experiencing unacceptable downtime, long wait times with vendor technical support, or staff inefficiencies due to long learning curves or bugs in systems, we can probably save you money by finding an efficient solution to your technical support challenges.

I have been doing business with AKA Consulting for 10 years. Over that time, here are some of the points that I would like to share. When we had a flood and lost all the memory as well as the server, AKA was able to find a source to retrieve the data from a rusty hard drive and get us back running. When we moved our offices, AKA worked with us to make the move seamless from our computer needs. When our server was corrupted, Alex kept us up and running while he quickly had a new server installed. In short, we have felt like family when dealing with Alex and his staff at AKA Consulting, I would not hesitate to recommend his services to anyone I know. — John Hyland, President, Prime Packaging Group Inc.